Effective as of March, 2026
This document contains the Terms and Conditions, Privacy Policy, and Disclaimer for Phluowise Ecommerce (the “Platform”).
If any part of this document conflicts with mandatory law, the mandatory law will apply to that extent.
By creating an account, accessing, or using Phluowise Ecommerce, you agree to these Terms. If you do not agree, do not use the Platform.
Phluowise Ecommerce connects customers with independent water delivery companies (“Vendors”). We facilitate ordering and payment processing but do not own, manufacture, package, or deliver products.
The Platform is intended for users aged 14 years and above.
You agree to:
Phluowise Ecommerce is used to order physical goods and delivery services (for example, water products delivered to you). Payments for physical goods and physical services are not required to use Google Play’s billing system, and may be processed through third-party payment providers.
If we ever offer digital goods or digital services that are purchased and used within the app (for example, paid app downloads, subscriptions for in-app features, or paid digital content), those transactions will be processed using Google Play’s billing system, unless an applicable Google Play policy exception or approved program applies.
Vendors set product prices, delivery fees (if any), and availability.
If payment fails or is reversed, an order may be canceled or suspended.
You must not:
We own or license the rights in the Platform itself, including the app software, user interface, and Phluowise branding (logos and trademarks), and any original content created by us.
We do not own Vendors’ or other third parties’ data, product images, product descriptions, brand names, trademarks, certifications, or other content they provide or make available through the Platform (“Vendor Content”). As between Phluowise Ecommerce and each Vendor, Vendor Content remains the property of the relevant Vendor or its licensors.
Vendors grant us a limited, non-exclusive, worldwide, royalty-free license to host, reproduce, display, and distribute Vendor Content solely to operate, market, and improve the Platform and to fulfill orders. This license ends when the Vendor Content is removed from the Platform, subject to lawful retention and backup periods.
Vendors are responsible for ensuring they have all rights and permissions needed for Vendor Content, and that using it on the Platform does not infringe any third-party rights.
You must not upload, post, list, transmit, or otherwise make available any content that infringes another person’s copyright, trademark, or other proprietary rights.
If you believe content on the Platform infringes your copyright, you may send a complaint to info@phluowise.com with:
We may remove or disable access to the content and may suspend or terminate repeat infringers where appropriate.
To protect Vendor content and user privacy, the Platform may restrict screenshots and screen recording on some or all screens.
Phluowise Ecommerce does not operate as a social or dating service. However, we maintain clear, publicly available standards consistent with Google Play’s expectations for child safety.
We expressly prohibit and have zero tolerance for:
The Platform provides an in-app mechanism for users to submit concerns or reports, including reporting content or behavior that may violate these standards (for example, via Help & Support → Report a Problem).
Where we obtain actual knowledge of CSAE/CSAM-related content or conduct on or through the Platform, we will take appropriate action consistent with law and these standards, which may include:
We will comply with applicable child safety laws and regulations. Where required, we will report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) (https://police.gov.gh/en/index.php/missing-children/).
Child Safety Point of Contact: info@phluowise.com
We may suspend or terminate access if you violate these Terms, including the Child Safety Standards. You may stop using the Platform at any time and may request account deletion.
These Terms are governed by the laws of Ghana. Disputes shall be resolved by the courts of Accra, Ghana, subject to any mandatory consumer protection rules.
This Privacy Policy explains how Phluowise Ecommerce collects, uses, shares, and protects personal data when you use the Platform.
The Platform is intended for users aged 14 years and above. We do not knowingly collect personal data from children under 14.
If we become aware that a child under 14 has provided personal data, we will delete it and may terminate the associated account.
We may collect:
We use personal data to:
We may share data with:
We apply reasonable safeguards appropriate to the risks, including:
We retain personal data only for as long as needed for the purposes described above, including:
Subject to law, you may request to:
See more details in the resources below:
Privacy requests can be sent to: info@phluowise.com
We aim for reliable service, but the Platform may be unavailable due to maintenance, outages, or factors beyond our control.
To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, Phluowise Ecommerce will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/data, arising from use of the Platform.
The Platform is not designed for children under 14. We will act on CSAE/CSAM reports consistent with Section 1.10.
More about our cookies policy.